Privacy Policy

Last updated: February 18, 2025

Introduction

At EMOZEE, your privacy is a top priority for us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us through our website or via WhatsApp orders.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

Place an order through WhatsApp
Contact us via email, phone, or chat support
Subscribe to our newsletter or promotional messages
Participate in surveys, reviews, or promotions

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide customer support and respond to inquiries
Send order confirmations, updates, and shipping notifications
Improve our services and user experience
Personalize marketing and promotional offers
Comply with legal and regulatory requirements

Order & Payment Information

Orders are placed via WhatsApp following the process outlined on our platform.

We support UPI, debit/credit cards, net banking, wallets, and COD.

A advance payment is required for all orders, with the remaining amount payable upon delivery (cash or online transfer).

Delivery, Returns, Cancellation & Refund

We may share your information with:

Delivery time: 3-7 days, depending on location.

Tracking details will be shared once the order is shipped.

No returns or exchanges are accepted.

If a defective or incorrect product is received, customers must contact us within 1 day with order details and photos for resolution. We will arrange a replacement or refund.

Information Sharing and Disclosure

We may share your information with:

Payment processors for secure transactions
Shipping and logistics partners for order delivery
Third-party service providers assisting in website analytics, marketing, or customer support
Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access and review your personal information
Correct inaccurate information
Request deletion of your information, subject to legal requirements
Opt out of marketing communications at any time
Receive a copy of your information

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last revised" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: +91 70108 39098
Address: 78, N S Garden, Near Ghandhi Nagar, South Ukkadam, Tamil Nadu, Coimbatore - 641001